Learn, Grow and Thrive with a Career at the Y
Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.
Open Positions
POSITION SUMMARY
The Membership Representative plays a vital role in promoting a welcoming and supportive environment at the Putnam County YMCA. This individual will provide excellent customer service, assist members and visitors with their needs, and ensure smooth membership processes, while contributing to the growth and retention of the YMCA membership base. The representative will be the first point of contact for members, managing front desk operations and performing administrative duties to uphold the YMCA’s core values.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
1. Customer Interaction & Service:
– Greet and assist members, visitors, and program participants in person and over the phone, providing excellent customer service.
– Address member concerns, resolve issues, and follow up when necessary, escalating matters to the Membership Director or Branch Director when appropriate.
– Utilize software to manage member accounts, including adding new members, setting up accounts, and updating information.
2. Membership Processes & Administration:
– Conduct tours and explain membership options to prospective members.
– Process memberships, program registrations, and day passes, including Adult and Youth Day Passes.
– Ensure member information, including ID verification and accurate data entry, is up to date in the system.
– Manage previous balances and assist members with payment plans, referring unresolved issues to the appropriate staff.
3. Financial & Clerical Duties:
– Complete financial transactions, such as processing payments, membership fees, vouchers, and childcare payments.
– Perform daily cash drawer count and close-out procedures to maintain accuracy.
– Utilize and maintain the system, following all steps for membership holds, terminations, and financial assistance requests.
4. Program Support & Communication:
– Support program sign-ups for childcare, fitness classes, and other YMCA programs using the membership portal.
– Ensure proper communication of YMCA policies and procedures, including dress code, building protocols, and emergency procedures.
– Keep updated through internal communication channels to stay informed of front desk updates and instructions.
5. Facility Management:
– Assist with facility rentals by providing forms, managing the calendar for availability, and coordinating with leadership for approvals.
– Maintain a clean and organized front desk area and manage supplies as needed.
6. Safety & Emergency Response:
– Act as a first point of contact in case of emergencies and assist with building evacuations or emergency procedures as required.
– Support building staff during emergency situations and communicate effectively with the YMCA team.
YMCA COMPETENCIES (Team Leader):
Mission Advancement: Models and teaches the YMCA values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Strong communication, interpersonal, and customer service skills.
2. Competence in handling financial transactions.
3. Experience in a customer service, hospitality, or related field preferred.
4. Ability to manage diverse groups and understand individual needs.
5. CPR and First Aid Certification within 60 days of employment.
6. Proficiency with YMCA software systems (e.g., Daxko) is a plus.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
– Must be able to stand, walk, and move around for extended periods.
– Ability to lift and carry up to 10 pounds occasionally.
– Ability to use a computer and phone for extended periods.
– The work environment typically includes moderate noise levels.
Applications will be accepted through 11/8/2024
Email putnammembership@ymcaswv.org with any questions.
WE’RE HIRING
Personal Trainers
Closed Major Holidays
Flexible Schedule
Help others achieve goals
Positive work environment
Job Title: School-Age Child Care Counselor Position Pay Rate: Starts $8/hr, Max $9/hr
FLSA Status: Non-exempt Department: Youth & Family Services
Status: Part-time, Temporary (August – May) Branch: Vigo County YMCA
Reports to: SACC Site Lead
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Provides direction for the children in the classroom, and implements program curriculum. Provides a quality experience to children and parents that focuses on building achievementand belongingin youth and relationshipsamong youth and within families. Counselors provide snack, homework help and support, as well as supervised and structured play time, both inside and outside, for the children in the program. This position will work onsite at an elementary school within the Vigo County School Corporation.
ESSENTIAL FUNCTIONS:
1. Implements curriculum within the established guidelines.
2. Nurtures children through purposeful programming dedicated to building achievementand belongingin youth and relationshipsamong youth and within families.
3. Supervises the children, classroom, and all activities including ADA accommodations where appropriate. Follows all procedures and standards.
4. Engages in activities, games, and crafts with the children. Advises and helps during homework time.
5. Makes ongoing, systematic observations and evaluations of each child.
6. Cultivates positive relationships and maintains effective communication
with parents. Engages parents as volunteers and connects them to the YMCA.
7. Maintains the upkeep of assigned site and equipment. Includes helping keep equipment organized and in safe condition, keeping assigned site areas clean, and ensuring that safety hazards are quickly corrected.
8. Communicates with site lead on issues of the site to ensure the program is of highest quality.
9. Maintains required program records.
10. Attends and participates in program activities, staff meetings, and staff training.
11. Performs other duties as assigned.
YMCA COMPETENCIES (Leader):
Mission Advancement:Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration:Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness:Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth:Pursues self-development that enhances job performance. Demonstrates an openness
to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Completion of 30 hours of college credit is preferred
2. At least 18 years of age
3. CPR, First Aid, AED certifications and Child Abuse prevention training within 90 days of
hire date.
4. Previous experience working with children in a developmental setting preferred.
5. Ability to plan, organize and implement age-appropriate/developmentally appropriate
program activities.
6. Previous experience with diverse populations. Ability to develop positive, authentic relationships
with people from different backgrounds.
7. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).
WORK ENVIRONMENT & PHYSICAL DEMANDS
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to plan, lead and participate in activities.
Position Summary:
Maintains safe swimming conditions in the pool, deck, and surrounding areas. Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.
Essential Functions:
1. Maintains constant surveillance of the pool area.
2. Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related reports as required.
3. Maintains effective relationships with the members, participants and other staff.
4. Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area.
5. Maintains accurate records as required by the YMCA and/or the state Health Department code.
6. Performs equipment checks and ensures appropriate equipment is available as needed.
7. Checks the pool for hazardous conditions when arriving.
8. Performs chemical testing at appropriate times of the day, as required, and takes appropriate action.
9. Maintains cleanliness of assigned areas per Aquatics director’s instructions for end of shift including up not limited to pool deck, mechanical room, equipment area, and locker room.
10. Attends all staff meetings and training as required.
YMCA Competencies (Leader):
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications:
1. Minimum age of 15.
2. Certifications: CPR for the Professional Rescuer, AED, Basic First Aid certification.
3. Current YMCA Lifeguarding or Red Cross Lifeguarding and obtain YMCA Lifeguarding Certification within 60 days of hire.
4. Oxygen Administration certification (required within 30 days of hire)
5. Ability to maintain certification-level of physical and mental readiness.
6. Must demonstrate lifeguard skills in accordance with YMCA standards.
Physical Demands:
1. Ability to pass lifeguard water test.
2. Must be able to remain alert.
3. Must be able to sit or stand for extended periods.
4. Adequate ability to hear noises and distinguish distress signals.
5. Ability to continuously scan all areas of the pool with clear vision.
6. Ability to perform strenuous physical tasks necessary for a water rescue.
7. Ability to communicate verbally, including projecting voice across distance in normal and loud situations.
Contact Devan at dknott@ymcaswv.org
